How can we help?

Orders
  • Has my order shipped?

    Please check your order status in My Account.

  • How do I track my order?

    Please check your order status in My Account.

  • How do I edit an order?

    Go to My Account and then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

  • I am missing an item from my order.

    Go to My Account to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

  • I am missing a piece of an item.

    Go to My Account to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

  • When should I expect a backordered item?

    Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

  • What are my payment options?

    During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

  • What is your return policy

    Please visit Returns & Exchanges to see the latest policies.

Shipping
  • When will my order ship and how much will shipping cost?

    During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

  • Do you ship international?

    Yes. J. Ransom ships to most countries. If you are unable to select your country during checkout please reach out via the contact form to see if we are able to accomodate.